Refund policy
BENRAP Jewellery – Return and Refund Policy
We want you to be satisfied with your BENRAP Jewellery purchase. Please review the following return and refund conditions before placing your order.
1. Standard, Non-Customized Items
Eligible standard, non-customized items may be requested for return within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging, together with any accessories or documentation supplied with the order.
Please contact support@benrapjewellery.com before returning any item. Returns sent without prior authorization may not be accepted.
2. Custom, Personalized and Made-to-Order Jewellery
Items that are customized, personalized, engraved, specially manufactured, resized to a customer-selected specification, or otherwise made to order are not eligible for return, exchange, or cancellation after production has begun, except where the item arrives damaged, defective, or materially different from the confirmed order specifications.
This includes customized bridal and engagement jewellery and other pieces produced according to customer-approved specifications.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact support@benrapjewellery.com promptly after delivery and provide your order number, a description of the issue, and clear photographs or other reasonably requested evidence.
Once reviewed and approved, we will provide an appropriate resolution, which may include repair, replacement, exchange, or refund depending on the circumstances.
4. Return Shipping
For approved returns that are not due to our error or a verified defect, the customer is responsible for return shipping costs. Original shipping charges, expedited shipping charges, customs duties, import taxes, and similar charges are generally non-refundable.
If the return results from an incorrect, damaged, or defective item supplied by us, we will provide appropriate return instructions.
Customers must follow the return instructions provided by BENRAP Jewellery. We recommend using a trackable shipping service for authorized returns.
5. Inspection and Refunds
Returned items will be inspected after receipt. If the return is approved, the refund will be issued to the original payment method, subject to the payment provider's processing times.
We reserve the right to decline or reduce a refund where an item is returned used, worn, damaged, altered, incomplete, or otherwise outside the conditions of this policy, to the extent permitted by applicable law.
6. Cancellations
For standard items, please contact us as soon as possible if you wish to cancel an order. If an order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.
For customized, personalized, engraved, resized, or made-to-order jewellery, cancellation is only possible before production begins. Once production has begun, the order cannot normally be cancelled.
7. Consumer Rights
Nothing in this policy limits any mandatory rights or remedies available to customers under applicable consumer-protection law.
Contact
For return, refund, exchange, damage, or cancellation enquiries:
BENRAP Jewellery
Email: support@benrapjewellery.com
Website: benrapjewellery.com