Shipping policy
BENRAP Jewellery – Shipping Policy
BENRAP Jewellery is operated by Bri Trading, India. Orders are prepared and fulfilled from Mumbai, India and shipped to eligible international destinations.
1. United States Shipping
For customers in the United States, the shipping options currently offered are:
Standard Shipping
• Free on eligible BENRAP Jewellery orders
• Estimated transit time: 10–15 business days
Express Shipping
• Shipping charge: US $40
• Estimated transit time: 3–5 business days
Available shipping methods and final shipping charges are confirmed at checkout.
2. Processing Time
Shipping/transit estimates do not necessarily include the time required to prepare or manufacture an order.
Ready-to-ship products may be dispatched sooner, while customized, personalized, engraved, resized, bridal, engagement, or made-to-order jewellery may require additional production time.
Where applicable, estimated production or processing information will be provided on the product page, during customization, or in communications relating to the order.
3. Delivery Estimates
Delivery times are estimates and are not guaranteed delivery dates.
International shipments may occasionally be delayed because of customs clearance, carrier operations, weather, public holidays, security checks, peak shipping periods, or other circumstances outside our reasonable control.
4. Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping information.
5. Customs Duties, Import Taxes and Charges
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or relevant authorities.
Unless checkout expressly states that such charges have been collected by BENRAP Jewellery, any applicable customs duties, import taxes, or similar destination charges are the customer's responsibility.
BENRAP Jewellery does not control charges imposed by customs or other government authorities.
6. Delivery Problems
If tracking indicates a delivery problem, significant delay, damage, or other shipping issue, please contact us at support@benrapjewellery.com with your order number and relevant details.
If an item arrives damaged, defective, or materially different from the confirmed order, please follow our Return and Refund Policy.
7. Incorrect or Incomplete Addresses
BENRAP Jewellery is not responsible for delays, failed delivery, or additional carrier charges resulting from an incorrect or incomplete address supplied by the customer, subject to applicable law.
If an undeliverable shipment is returned to us, we will contact the customer regarding available options and any applicable reshipping charges.
8. Contact
For shipping and delivery enquiries:
BENRAP Jewellery
Operated by Bri Trading
Email: support@benrapjewellery.com
Website: benrapjewellery.com